Frequently Asked Questions

Wuro is free for individual farmers. Premium features are available for cooperatives and agribusinesses. These premium plans include advanced analytics, team collaboration tools, priority support, and additional marketplace features. You can start free and upgrade anytime as your farm grows.

Yes. You can record activities offline and sync when connected. This is especially useful in rural areas with limited internet connectivity. All your data - from crop records to livestock activities - can be logged offline and will automatically synchronize when you regain internet connection. No data is lost during offline use.

Through Wuro Finance, simply register your farm profile, and our team or partners will assess eligibility. Your farm data and records on the platform help demonstrate your farming history and potential, making it easier to qualify for loans and financing options tailored to agricultural needs.

Crop, livestock, poultry, and mixed farmers across all regions. Whether you're growing maize, managing a dairy herd, raising chickens, or running a mixed farming operation, Wuro has tools designed for your specific needs. The platform is built to support farmers at all scales - from smallholder farmers to large cooperatives.

Yes. Your data is securely stored and only shared with your consent. We use enterprise-grade encryption to protect your information, and your farm data remains yours. We never sell your personal information, and any data sharing for financing or marketplace features only happens with your explicit permission.

Wuro is available on smartphones (iOS and Android), tablets, and web browsers. You can access your farm data from any device, and everything syncs seamlessly across platforms. The mobile app is optimized for use in the field, while the web platform is perfect for detailed planning and analysis at home or office.

You can use most features offline without internet. Core features like recording crop activities, livestock records, and expense tracking work completely offline. You'll need internet connection for initial setup, syncing data, accessing the marketplace, and applying for financing. All offline data is safely stored and synced when you're back online.

Getting started is simple and takes just a few minutes. Download the app from the App Store or Google Play, create your free account, and set up your farm profile. You'll be guided through adding your first crops, livestock, or farm records. Our onboarding process helps you understand all features, and you can always contact support if you need assistance.

Yes, you can manage multiple farms from a single account. This is perfect for farmers who operate across different locations or manage various farming operations. Each farm can have its own profile, records, and analytics, while you can also view consolidated reports across all your farms.

Wuro currently supports English, with plans to add more local languages across Africa. We're working to make the platform accessible in multiple languages to serve farmers better in their native tongues. Language preferences can be changed in your account settings.

The free version includes farm record keeping (crops, livestock, expenses), basic analytics and reports, offline access, marketplace browsing, and customer support. Premium features add advanced analytics, team collaboration, priority marketplace listings, enhanced financing options, and dedicated account management.

Yes, you can export your data at any time in various formats including CSV and PDF. This allows you to keep backups, share records with advisors, or use your data in other tools. Your data belongs to you, and we make it easy to access and export whenever you need it.

The Wuro marketplace connects farmers directly with buyers. You can list your produce, set prices, and manage orders all within the platform. Buyers can browse available products, place orders, and arrange logistics. Premium users get priority listings and enhanced visibility. Transactions are secure, and we provide dispute resolution support.

We offer multiple support channels including in-app chat, email support, and phone support for premium users. Our support team is available during business hours, and we also provide comprehensive guides, video tutorials, and a knowledge base. Free users get email and chat support, while premium users receive priority assistance and dedicated account management.

We regularly release updates with new features, improvements, and bug fixes. Updates typically happen monthly, with major feature releases quarterly. We actively listen to farmer feedback and continuously improve the platform based on real-world usage. All updates are free, and we notify users about significant new features.